Privacy Policy

Last updated: August 18, 2026

Livlyn operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Livlyn is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.
• Financial information, including payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
• Account information, including your username, password, preferences, and settings.
• Transaction information, including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions.
• Communications with us, including information you provide when contacting customer support.
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information, including information regarding your interaction with the Services and how you navigate our website.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, make a purchase, or otherwise provide us with your personal information.
• Automatically through the Services, including from your device when you use our Services or visit our website and through cookies and similar technologies.
• From service providers that help us operate our business and provide our Services.
• From business partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide the Services, including processing payments, fulfilling orders, remembering your preferences, processing purchases, returns and exchanges, managing customer accounts, arranging shipping, facilitating returns, enabling reviews, and improving your shopping experience.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending promotional communications where permitted by law and displaying advertisements for products or services on our website or other platforms.

Depending on your location, you may have the right to opt out of certain forms of targeted advertising or data sharing.

Security and Fraud Prevention

We use personal information to authenticate accounts, provide a secure shopping experience, detect and investigate potentially fraudulent, illegal, unsafe, or malicious activity, and protect our Services and customers.

If you create an account, you are responsible for keeping your account credentials secure and should not share your username, password, or other access information with others.

Communicating with You

We use your personal information to provide customer support, respond to questions and requests, communicate information regarding your orders, and maintain our business relationship with you.

Legal Reasons

We may process personal information when necessary to comply with applicable laws, respond to valid legal requests, enforce our terms and policies, resolve disputes, or protect our rights and the rights of our customers and others.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes, including:

• Shopify and other service providers that help operate our store, including payment processors, IT providers, analytics providers, customer support services, fulfillment providers, and shipping companies.
• Business and marketing partners that help us provide advertising and marketing services.
• Third parties when you request or consent to the disclosure, such as when necessary to ship your order.
• Affiliates or companies within our corporate group, where applicable.
• Government authorities or other parties when disclosure is required by applicable law.
• Parties involved in a business transaction such as a merger, acquisition, restructuring, or sale of assets.

Relationship with Shopify

Our Services are hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of our Services in order to provide and improve the Services.

Information you submit through our store may be transmitted to and processed by Shopify and other service providers that may be located in countries other than your country of residence.

Shopify may also process information about interactions with our store in connection with certain features and services it provides.

For more information about how Shopify processes personal information and the privacy rights available to you, please refer to Shopify's Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website not controlled by us, you should review that website's privacy policy, security practices, and terms and conditions.

We are not responsible for the privacy, security, accuracy, or reliability of third-party websites or services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the contact information below so that we can take appropriate steps, including deleting the information where required.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "sell" or "share," as those terms may be defined under applicable law, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

We take reasonable measures designed to protect personal information.

However, no security system or method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

How long we retain personal information depends on several factors, including whether we need the information to maintain your account, fulfill orders, provide Services, comply with legal obligations, resolve disputes, prevent fraud, or enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Right to Access / Know: You may have the right to request access to personal information we hold about you.
• Right to Delete: You may have the right to request deletion of certain personal information.
• Right to Correct: You may have the right to request correction of inaccurate personal information.
• Right to Portability: You may have the right to receive a copy of certain personal information in a portable format.
• Right to Opt Out of Sale, Sharing, or Targeted Advertising: Depending on your location, you may have the right to opt out of certain uses of personal information for targeted advertising or certain forms of data sharing.

You may also manage marketing communication preferences by using the unsubscribe option included in promotional emails.

Even if you unsubscribe from marketing communications, we may still send non-promotional communications, such as messages relating to your orders, account, or customer service requests.

European Economic Area and United Kingdom

If you reside in the European Economic Area or United Kingdom, subject to applicable laws and exceptions, you may have additional rights, including:

• The right to object to certain processing of your personal information.
• The right to request restriction of certain processing.
• The right to withdraw consent where processing is based on consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

You may exercise your rights by contacting us using the contact information provided below.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

We will not discriminate against you for exercising your privacy rights.

Complaints

If you have concerns or complaints regarding how we process your personal information, please contact us using the contact details below.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

If you are located in the European Economic Area, you may contact the relevant data protection supervisory authority in your country.

International Transfers

Your personal information may be transferred, stored, or processed outside the country where you live.

When personal information is transferred outside the European Economic Area or United Kingdom, we rely on legally recognized transfer mechanisms where required, such as the European Commission's Standard Contractual Clauses, UK-approved transfer mechanisms, or transfers to countries recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements, or other operational reasons.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy and provide any additional notice required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any privacy rights available to you, please contact us:

Email: info@livlyn.com
Phone: +30 6943 239556
Address: 3 Septemvriou 7, 714 14 Heraklion, Greece

For purposes of applicable data protection laws, Livlyn is the data controller of personal information processed as described in this Privacy Policy.