FAQ

Email us at info@livlyn.com with your order number as soon as possible. If the order hasn't been processed yet, we'll cancel it and confirm by email. Once it's on its way, cancellation is no longer possible.

Contact us straight away with your order number and the correct address. We can usually update it before the order ships, but not after.

Check your spam folder first — confirmations sometimes land there. If it's not there, message us and we'll look it up for you.

We ship worldwide. Shipping is free on every order over $49.

Most orders arrive within 7–15 business days, depending on the product and your location. Estimated delivery times are shown at checkout.

Yes. As soon as your parcel ships you'll receive a tracking link by email. You can also use the Track Your Order page at any time.

Items are sometimes sent from different warehouses, so they may arrive on different days. Everything you ordered is on its way.

You have 30 days from delivery to request a return, no reason needed. Items must be unused and in their original packaging.

Return shipping is covered by the customer, unless the item arrived damaged or the wrong product was sent — in that case we cover it.

Once we receive and check your return, we'll email you a confirmation and issue the refund to your original payment method. Bank processing usually takes a few business days.

Email us at info@livlyn.com with your order number and what you'd like to return. We'll review the request and send you return instructions.

Specifications, materials and dimensions are listed on each product page, below the images.

If an item arrives faulty or damaged, contact us within 30 days with photos and we'll sort out a replacement or refund.