Are there any sales or promotions happening right now?
Liv Lyn announces all sales via email or Instagram. Please sign up to receive marketing at the bottom of our website or via the popup to receive email notifications.
How long will it take to receive my order?
Preorders: If you ordered a preordered item, it will ship within 2 weeks unless otherwise listed on the product page. Liv Lyn will communicate if there are any delays. For Domestic orders, available, non preorder items, will ship according to standard shipping times and will not be held until preordered items are ready to ship if multiple items were ordered. Therefore, you may receive multiple shipping confirmations.
Domestic Orders: please see shipping methods for rates and estimated ship times.
Please contact firstname.lastname@example.org if you have any questions or concerns about your order.
How can I track my order?
When your order ships, you will receive a shipping confirmation email with a link to track the status of the shipment. If you’re having an issue with the tracking number for your order, please contact our customer support team at email@example.com.
How do I cancel or edit my order?
Unfortunately, once an order is placed, we're unable to cancel or make changes before it ships.
My order was marked as "delivered" but I have not received it. What do I do?
If your order has been marked as “Delivered” but you have not received the shipment, please contact our customer support team at firstname.lastname@example.org.
What is your returns and exchanges policy?
Liv Lyn accepts returns and exchanges of unworn, unwashed, damaged or incorrect items within 30 days of the original delivery date. Items must be returned with tags attached. To make a return please contact us at email@example.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be refunded the full amount for the item, less the cost of shipping to send the item back.
The product I want is currently out of stock. What do I do?
You can sign up for notifications regarding item availability. You can do so by filing out a contact form and noting the size and color you would like in the comment section. You will be asked to enter your email address, a phone number is not required. If the item comes back into stock, you will receive an automatic email notification.
How will your products fit me?
For each item on our website, we offer a size guide and descriptive sizing information. Please refer to the size details section on the specific product page for more information.
You can also see Olivia and her friends/ family trying on each new collection with their notes about fit and how to style each piece on our Instagram.
If you're still unsure, feel free to contact our customer support team at firstname.lastname@example.org for additional sizing guidance.
How do I contact customer support?
Please contact our customer support team at email@example.com, and we'll get back to you as soon as we're able. See below for our customer support hours:
Monday - Friday: 9 AM - 6 PM CST Note: We do not offer phone support at this time.